Support & Service Status
Get help with SimuNet
Reach our team directly, follow along with network status updates, and review the latest fixes for the SimuNet platform and connectors.
Contact options
Choose the channel that works best for you. We respond to most messages within one business day, and critical incident reports are handled immediately.
- Email: support@simunet.co
- Discord: Join the SimuNet Discord
- Status page: Subscribe to updates below for proactive maintenance alerts.
Live status
We post all active incidents, maintenance windows, and recovery notes here. Bookmark this section or subscribe via email to stay in the loop.
Current state
- Core API: Operational
- MSFS Connector: Monitoring a SimConnect reconnect bug (workaround in progress)
- ETS2 Connector: Operational
Last updated May 5, 2025 at 14:00 UTC.
Subscribe for updatesQuick fixes
Try these common solutions before opening a ticket — they solve most reports within a few minutes.
- Restart the SimuNet App before launching your simulator.
- Verify the connector module version matches the latest release notes.
- Check Windows Firewall and antivirus exceptions for
simunet-app.exe.